Refund and Returns Policy

We are committed to providing high-quality products and excellent customer experience. If you are not completely satisfied with your purchase, we offer the following refund and return policy:

1. Return Conditions

• You may return the product within 14 days of receiving it.
• The returned product must be unused, undamaged, and in its original packaging with tags. Customized or personalized products are not eligible for return unless there is a quality issue.
• Return requests must be submitted through our customer support channel with your order number and proof of purchase.

2. Refund Process

• Once we receive the returned product and confirm that it meets the return conditions, we will process your refund. The refund will be issued to your original payment method, typically within 7-14 business days.
• If the returned product does not meet the return conditions, we will not process the refund, and the product will be returned to you.

3. Return Shipping Costs

• If the return is due to product defects or incorrect shipment, we will cover the return shipping costs.
• If the return is due to personal reasons (e.g., dislike, wrong size, etc.), the return shipping costs will be borne by the customer.

4. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us within 7 days of receiving the product and provide photographic evidence. We will offer a return, exchange, or full refund for the damaged or defective product.

5. Non-returnable Items

• The following items are not eligible for return:
  • Customized or personalized products
  • Any items marked as non-returnable (e.g., promotional products, final sale items, etc.)

6. Contact Information

• If you have any questions regarding returns or refunds, please contact us via email at SmartSignsShop@outlook.com or through our online customer service.